Refund policy
RETURN & REFUND POLICY — Atomic Soar High
At Atomic Soar High, customer satisfaction is important to us. Please read this policy carefully before placing your order.
🎨 Custom & Personalized Orders
All custom and personalized products (including items where you have uploaded a design or approved a mockup) are made to order and are non-refundable unless the item arrives damaged or defective, or the wrong item was sent.
By approving your mockup, you confirm that the design, sizing, and colour are correct. We are not responsible for errors approved by the customer at the mockup stage.
📦 Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at atomicsoarhigh@gmail.com with:
- Your order number
- A photo of the item and the issue
- A brief description of the problem
We will arrange a replacement or refund at no cost to you.
👕 Standard (Non-Custom) Products
For non-custom items, we accept return requests within 14 days of delivery, provided the item is unused and in its original condition. The customer is responsible for return shipping costs. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.
❌ We Do Not Accept Returns For:
- Custom or personalized products (unless damaged/wrong)
- Items that have been worn, washed, or altered
- Sale items (unless defective)
- Orders where the customer selected the wrong size
🔄 How to Request a Refund or Replacement
Email us at atomicsoarhigh@gmail.com with your order number and details. We aim to respond within 1–2 business days.